How we look after your information

Who we are

Chags Photography is the trading name of Endangered Encounters Ltd, a private company registered in England and Wales, company number 16706809, registered office 41 Highfield, Letchworth Garden City SG6 3PY, United Kingdom. The business is run by Amish Chhagan from Barcelona, Spain, and on safari in Africa.

Endangered Encounters Ltd is the data controller for the personal information described here. Questions, requests and complaints: hello@chagsphotography.com.

What we collect, and why

When you write to us (contact, print or safari enquiry forms): your name, email address, your message and anything you choose to tell us, such as travel dates or the room a print is for. We use it to reply and to plan what you asked about. Legal basis: taking steps before a contract, and our legitimate interest in answering you.

When you book a safari: the details lodges, airlines, parks and permit offices require from every traveller, typically full name as on your passport, passport number and expiry, nationality, date of birth, dietary requirements, relevant medical information you choose to share, travel insurance details and an emergency contact. We use it only to arrange and run your trip. Legal basis: performance of our contract with you; for health information, your explicit consent.

When you buy a print: your name, delivery address, phone number for the courier, and payment confirmation. Payments are taken by PayPal, bank transfer or our payment processor; we never see or store your full card number. Legal basis: contract.

When you subscribe to the newsletter: your email address, and whether letters are opened, which the newsletter platform records. Legal basis: your consent. Every letter has an unsubscribe link and it works immediately.

When you visit the site: standard technical data, such as pages viewed, approximate location from your IP address, browser and device type, collected through cookies and similar tools described below. Legal basis: consent for non-essential cookies; legitimate interest in keeping the site working and secure for essential ones.

Photographs of you. Amish photographs on safari. Guests appear in pictures only with their agreement, and we ask before any picture of a guest is published or shared.

Who we share it with

Only the people needed to do what you asked, and never for their own marketing:

• Safari partners for your trip: lodges and camps, ground operators, charter and scheduled airlines, park and permit authorities, and guides. They receive the traveller details above and nothing else.
• Print production and delivery: our print lab, framer and couriers receive your name, address and phone number.
• Service providers who host our systems: website hosting (Cloudflare), the newsletter platform (Beehiiv), email and cloud storage providers, payment processors (PayPal and [payment processor, confirm]) and our accountant.
• Authorities, where the law requires it.

We do not sell personal information, and we do not share it with data brokers.

Where it goes

We work from Spain and the United Kingdom and host data with providers in the UK, the European Union and the United States. Safari bookings mean sending traveller details to partners in the country you are visiting, for example Kenya, Zambia, Botswana, Rwanda, Uganda or the Republic of the Congo. Where a country does not have an adequacy decision from the UK or EU, we rely on standard contractual clauses or on the transfer being necessary to perform your contract, and we send the minimum the partner needs.

How long we keep it

• Enquiries that do not become a booking or an order: two years, then deleted.
• Bookings, orders and invoices: seven years, because tax law requires it.
• Newsletter subscription: until you unsubscribe, then your address is removed from the list within 30 days.
• Website analytics: up to 26 months in aggregated form.

Your rights

Under the UK GDPR and the EU GDPR you can ask us to tell you what we hold about you, correct it, delete it, restrict or object to how we use it, give it to you in a portable format, and withdraw any consent you have given. Email hello@chagsphotography.com; we answer within one month. You can also complain to the UK Information Commissioner's Office (ico.org.uk) or, in Spain, the Agencia Española de Protección de Datos (aepd.es).

Cookies

Essential cookies keep the site working: they remember your cookie choice, keep a shopping basket together and protect forms from spam. Analytics cookies tell us which pages are read and where visitors come from, through [analytics tool, confirm]; they are set only if you accept them on the banner. We do not use advertising cookies. You can change your choice at any time from the cookie link in the footer, or block cookies in your browser.

Children

The site and newsletter are not aimed at children, and we do not knowingly collect information from anyone under 16 except as part of a family's safari booking, where a parent or guardian provides it.

Changes

When this policy changes, the date below changes with it, and if a change matters to how we use your information we will say so on this page. This version: November 2026.